Time Warner Cable (TWC) customers on the Westside of West Hollywood were without television and internet service from about 3:30 this morning until late afternoon.
A TWC spokesperson said fewer than 1,000 customers were affected. In an email to WEHOville, he said the outage was the result of a fire that damaged the company’s transmission cables. A repair worker said those affected were served by TWC’s hub 62. TWC said it was unable to explain what area exactly hub 62 served and how many people it served. TWC did not respond to WEHOville’s question as to whether customers could claim reimbursement for being without cable TV and internet service.
The cable service outage was the second utility failure in West Hollywood over the Christmas holiday. City News Service reported that 2,782 West Hollywood customers of Southern California Edison (SCE) lost their electrical power at about 3:40 a.m. on Christmas day. SCE said the electrical failure, which affected as many as 7,200 customers in West Hollywood and nearby areas, was the result of high winds that downed power lines.