WeHo’s Doheny Drive Post Office Branch Has Been All But Closed for a Week

The Doheny Drive branch of the U.S. Postal Service has been all but closed since last Thursday because of a computer malfunction. The area where postal workers served customers is shut down. There is a postal clerk in the area that houses post office boxes, who on Wednesday was helping a long line of people negotiate the complicated process of trying to buy postages for letters or packages using a machine. A number of customers, obviously frustrated, walked out.

us-postal-serviceA postal worker at the 458 N. Doheny Dr. location, which is just south of Santa Monica, said she didn’t know when the customer service area would reopen. “We have to keep calling the help desk and get work orders, but nothing is coming through,” she said.

WEHOville was unable to reach the manager of the Doheny branch. A clerk at the Postal Service’s Cole branch, which is at 1125 N. Fairfax Ave. just north of Santa Monica, would identify the Doheny manager only as Miss Miguel and refused to provide a telephone number for her. Yesterday there were relatively long lines of customers at that branch and the automated postage machine there was broken. No one answered the telephone today at the Postal Service branch on San Vicente Boulevard, where the Postal Service ended retail services last year.

A number of local residents and officials were upset by the Post Service’s decision to stop offering retail services to West Hollywood residents at the San Vicente office and shift them to Doheny. U.S. Rep. Adam Schiff, whose district includes West Hollywood, and City Councilmembers Abbe Land and Jeffrey Prang petitioned the Postal Service to keep the retail counter open. Among the complaints by local residents is the difficulty finding parking near the Doheny location, which doesn’t have a public parking lot nearby, and the fact that it isn’t as centrally located as was the San Vicente retail counter.

The Postal Service said it had decided to close the San Vicente retail counter and use that area as a “delivery processing area” to cut costs. The Postal Service has lost more than $50 billion in the past six or seven years, largely because of a large decline in first class mail and because it has overpaid more than $50 billion into pension plans for its workers.

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mike dunn
mike dunn
7 years ago

The story I heard was that the Beverly Hills post office needed more parking spaces for their fleet of vehicles and instead of investing in them near their current location they annexed ours. Deliveries are now made from the Post Office branch on Beverly Bl. adjacent to CBS. They were already over burdened and this move has made their jobs more demanding.

luca d
luca d
7 years ago

it’s probably racism, or homophobia, or something like that. congress, really?
by the way, it was dan rostenkowski and barbara boxer who were cashing dirty checks in the congressional post office, remember?
http://en.wikipedia.org/wiki/Congressional_Post_Office_scandal

JJ
JJ
7 years ago

We have had an increasing amount of mail delivered to the wrong address and the staff at this branch always have a lot of attitude and their customer service skills are lacking, big time. This new facility on Doheny was a poor choice as there is really no parking for the amount of high traffic it receives. And I wish the Post Office would at least be a good neighbor and keep their “processing facility” on San Vicente looking a little bit better.

Marc
Marc
7 years ago

The local USPS service, as you can see from this article, is a mess in pretty much every single way. Closing the San Vicente location only made matters much worse. Mail often doesn’t get delivered to the right address, or it comes a couple weeks late. The delivery people sometimes come past 10:30pm, if they come at all. Something is always broken. Even if you make it to the Doheny branch, there will probably be an issue or only one person helping people. Not a single one of my 3 polite/respectful complaints was ever addressed. Not a single one of… Read more »

TimF
TimF
7 years ago

Maybe they should open up a retail counter in the red building. I hear it has plenty of space available.

Logan
Logan
7 years ago

So glad they closed the San Vicente location

Don Azars
Don Azars
7 years ago

The USPO financial problems are also created if not enhanced by Congress TAKING money from it. The USPO is supposed to be a nonprofit, self sustaining separate operation..not an ATM for Congress.

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