West Hollywood City Council will receive an update from staff on Monday regarding the dockless mobility pilot program which allowed electric scooters and bikes onto city streets beginning last month.
The program has been highly popular, with a total of 25,507 trips logged since it began July 1. On average, there are 823 trips taken daily on the devices.
The report notes that only 67 complaints have been received — a mere 0.26% of total rides — and that more than half have come from the same seven sources. Only one injury was reported.
City staff will recommend additional community engagement to city council, as well as new street signage to help riders understand the rules and more places to park the electric vehicles. There are currently 11 official parking stations throughout the city, and 14 more are planned for construction. Parking is also allowed in the furniture zone between the walkway and curb anywhere in the city.
Constituents have several ways to report a complaint, via the city’s website, the city App., by calling 213-247-7720 or by emailing to firstname.lastname@example.org.