Take the city’s Dockless Mobility survey

https://populus.co1.qualtrics.com/jfe/form/SV_cGCln55YB8qn8Vg

The City of West Hollywood launched its “Dockless Mobility” pilot program in July 2021 with e-scooters and e-bikes from BirdLime, and Wheels. Currently, Lime and Bird operate e-scooters; Wheels operates Class-2 throttle assist e-bikes.

As part of the City’s ongoing efforts for improvement of the Dockless Mobility pilot program, the City of West Hollywood is conducting a survey to better understand the community’s experience with Dockless Mobility devices and the program overall. The community survey is open to the public and is intended to include the perspectives of users and non-users alike. The survey includes questions regarding the public’s general opinion of the program, frequency of use, potential changes in vehicular use or other transportation modes, demographics, and additional feedback or suggestions for the future.

The survey opened on Sunday, May 1, 2022 and will remain open through Friday, May 20, 2022. All responses are anonymous. Get started by clicking here.

to participate in the survey. The survey results will be compiled and published in an upcoming staff report to update the West Hollywood City Council in the coming months.

City staff continue to manage the day-to-day maintenance and operations of the Dockless Mobility pilot program. The City of West Hollywood’s Long Range Planning Division and Parking Services Division have collaborated to install several designated Dockless Mobility device parking stations throughout the City of West Hollywood. While the City encourages the use of the stations for parking, devices may be parked in any off-street location that does not block pedestrian access to the sidewalk; devices should never be parked in a way that blocks pedestrian activity and access.

The City of West Hollywood also oversees the management of the Dockless Mobility pilot program through a partnership with ABM, which provides industry-leading transportation and parking management services. ABM monitors streets and the public-right-of-way to ensure quality of life concerns are addressed, such as uninterrupted pedestrian activity and access. Concerns may be submitted to the City using the Service Request function on the City’s website or through the West Hollywood Official City App, which is available as a free download for iPhone users on the App Store and for Android users on Google Play. Concerns and feedback may be submitted by email, as well, at parkingconcerns@weho.org or by phone at (213) 247-7720.

The Dockless Mobility pilot program is part of the City of West Hollywood’s efforts to expand its transportation network by supporting a range of environmentally sustainable options to get around the City and to connect to the region-at-large. The City of West Hollywood works regularly with residents, businesses, and the community-at-large to develop innovative solutions to transportation challenges and to balance the needs of people who walk, bike, use transit, and drive in the City of West Hollywood.

West Hollywood has been voted the Most Walkable City in California by Walk Score, a service that helps promote walkable neighborhoods across the country. Dockless Mobility devices add to the mix by assisting community members in addressing the challenge of “first-mile; last-mile” connectivity to existing transit stops and hubs in the transportation network and will help with car-free local neighborhood-oriented trips.

To use e-scooters and e-bikes from BirdLime, and Wheels, individuals must create an account with the company of their choice – Bird and Lime for e-scooters and Wheels for Class-2 throttle assist e-bikes:

Users of e-scooters and e-bikes must have a valid driver license or instructional permit and must wear a helmet while riding if the user is 18 years old or younger. Only one person is allowed on a device at a time and e-scooters and e-bikes must be ridden on the road, never on the sidewalk. Users are advised to ride as far to the right side of traffic lane or in designated and marked bike lanes whenever possible and users must always ride in the direction of traffic. 

For more information about the City of West Hollywood’s Dockless Mobility Pilot Program, please contact Rachel Dimond, Senior Planner, City of West Hollywood Long Range Planning Division, at (323) 848-6486 or rdimond@weho.org; or Coby Wagman, Parking Operations Supervisor, City of West Hollywood Parking Services Division, at (323) 848-6514 or cwagman@weho.org. For people who are Deaf or hard of hearing, please call TTY (323) 848-6496.

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:dpb
:dpb
18 days ago

The scooter/dockless program has three scooters leaning against my front fence for four days so far and four scooters dumped on the median lawns on Keith street between Doheny and Ramage Street. Every dog walking by pees on them and they haven’t moved since last week. Hazards, eyesore and the elderly and disabled have to maneuver around this BS.
Get rid of this crap.

Jerry Benson
Jerry Benson
21 days ago

Last weekend a girl tripped on a scooter laying in the sidewalk and fell right into me. In the crowds you can’t see these laying around in the walkway.

Scooter Mess
Scooter Mess
22 days ago

The scooter mess is somewhat of a microcosm of the larger public safety mess. Former Public Safety Director Kristen Cook had direct and demonstrative control over both. Unquestionably she failed after 20years with the city.

How does this happen?

Rose
Rose
22 days ago

Living in WeHo it’s impossible not to notice the number & ways the scooter renters ride on the sidewalks and dump the scooters literally ANYWHERE.

On narrower sidewalks, the block easy sidewalk walking.

I’ve seen them dump scooters in front of apt/condo garage entrenched/exists and blocking main entry access.

WeHo Resident
WeHo Resident
22 days ago

I saw a guy the other day riding scooter on the sidewalk. Of course he was not wearing a helmet, and he had his rather large dog running alongside trying hard to keep up with him! I can imagine all the people who had to try to get out of their way when they were just trying to walk down the sidewalk! So terribly selfish and inconsiderate!
Speaking of helmets on scooter riders, I have never seen anyone wearing one!

Christopher Roth
Christopher Roth
22 days ago
Reply to  WeHo Resident

Probably because it’s not required by law.

Thank you Manny
Thank you Manny
22 days ago

Manny, “The Patron Saint of Sidewalk Safety”

Joshua88
Joshua88
22 days ago

Amazing that some people even have negative things to say about the damned survey.

Take the survey. You can add your own comment at the end.

Banish The Beasts
Banish The Beasts
22 days ago

This survey, possibly initiated by former Director Kristen Cook, shows lack of interest and lack of critical thinking. A few days dedicated to first person experience and observation, canvassing several areas of the city reveal the hard to miss hazards. If one can’t design a practical plan using first hand experience as a starting point, perhaps they should not have a license to initiate surveys let alone endorse this hapless, frivolous venture.

Joshua88
Joshua88
23 days ago

Appreciate your posting surveys for the city.

Banish the Beasts
Banish the Beasts
23 days ago

Have not taken the survey yet but practically speaking, most surveys channel the choices into their own coral so the designer can capture their objective rather than your opinion, thus reinforcing their idiocy.

Insurance should be addressed and required by every user if these beasts are legitimately unleashed, just as one would need for car rental.

Manny
Manny
23 days ago

Agreed. But take the survey anyway.

Banish the Beasts
Banish the Beasts
23 days ago
Reply to  Manny

Will do. BTW that was “Corral”.

Banish The Beasts
Banish The Beasts
22 days ago
Reply to  Manny

As I anticipated, an exceptionally useless survey. Being quite analytical it was difficult to determine their goal if indeed there was a goal at all. They had an opportunity to gather relevant information however one needs to know how to formulate questions to get practical and useful information.

The subject of safety, responsibility and practicality appears to elude them and no opportunity to give specific direction.

Manny
Manny
22 days ago

Agreed. It’s bias and seems to only want to know if you drive a car or ride a scooter.

Christopher Roth
Christopher Roth
22 days ago

Insurance is provided when you rent to ride. https://www.li.me/insurance

Banish the Beasts
Banish the Beasts
22 days ago

Thank you. Seems it may have been an afterthought but am not keeping up with the daily activities of scooters too busy doing everything to stay out of their path.

Kimberly
Kimberly
23 days ago

The survey only addressed scooters, not ebikes. The scooters are a particular hazard. Users do not obey the rules of the road. They ride on sidewalks. When they use the bike lanes they are oblivious to cyclists. Few people use scooters for transportation, mostly for joyrides (unlike in Spain, where users are responsible and actually going somewhere). Ebikes should be considered separately, but should be restricted to bike lanes and streets. As a cyclist I understand the desire to use sidewalks. However, they are for pedestrians (and wheelchairs). If street conditions push a cyclist to a sidewalk, that rider must… Read more »

Steve Martin
Steve Martin
23 days ago
Reply to  Kimberly

Thanks for the insights. I seems like the City Council has already made it’s decision about scooters given that it has taken several metered parking spaces on Eastside residential streets which have been marked for scooter parking. I am not sure if the scooter companies are reimbursing the City for the lost revenue but it sure would have been nice to have consulted the businesses and neighbors on these streets before taking away yet another parking space.

Manny
Manny
23 days ago
Reply to  Steve Martin

Don’t let scooters blight your neighborhood Steve, and tell the city so…..and take the bias survey anyway.

Christopher Roth
Christopher Roth
22 days ago
Reply to  Steve Martin

As an eastside resident without a car, I am grateful that scooter stations are now provided within walking distance to my home. This way I know where I can rent one instead of having to walk aimlessly around side streets not knowing how long it will take me to start my trip.

Manny
Manny
23 days ago

This survey is bias in its assertion that On-Demand scooters are a legitimate transportation innovation, and only asks wether a respondent is a scooter user or not. Since the survey is also available on the Bird and Lime app, many responses will be a “yes” from recreational scooter users. This is an unfair advantage given to the scooter companies in this survey. The survey also misses an opportunity (intentionally) by not offering a multiple choice option to the question: “Which of the following statements best reflects your view of these scooters services”. Even though the question uses the plural “statements” respondents can only choose… Read more »

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