The City of West Hollywood launched its “Dockless Mobility” pilot program in July 2021 with e-scooters and e-bikes from Bird, Lime, and Wheels. Currently, Lime and Bird operate e-scooters; Wheels operates Class-2 throttle assist e-bikes.
As part of the City’s ongoing efforts for improvement of the Dockless Mobility pilot program, the City of West Hollywood is conducting a survey to better understand the community’s experience with Dockless Mobility devices and the program overall. The community survey is open to the public and is intended to include the perspectives of users and non-users alike. The survey includes questions regarding the public’s general opinion of the program, frequency of use, potential changes in vehicular use or other transportation modes, demographics, and additional feedback or suggestions for the future.
The survey opened on Sunday, May 1, 2022 and will remain open through Friday, May 20, 2022. All responses are anonymous. Get started by clicking here.
to participate in the survey. The survey results will be compiled and published in an upcoming staff report to update the West Hollywood City Council in the coming months.
City staff continue to manage the day-to-day maintenance and operations of the Dockless Mobility pilot program. The City of West Hollywood’s Long Range Planning Division and Parking Services Division have collaborated to install several designated Dockless Mobility device parking stations throughout the City of West Hollywood. While the City encourages the use of the stations for parking, devices may be parked in any off-street location that does not block pedestrian access to the sidewalk; devices should never be parked in a way that blocks pedestrian activity and access.
The City of West Hollywood also oversees the management of the Dockless Mobility pilot program through a partnership with ABM, which provides industry-leading transportation and parking management services. ABM monitors streets and the public-right-of-way to ensure quality of life concerns are addressed, such as uninterrupted pedestrian activity and access. Concerns may be submitted to the City using the Service Request function on the City’s website or through the West Hollywood Official City App, which is available as a free download for iPhone users on the App Store and for Android users on Google Play. Concerns and feedback may be submitted by email, as well, at email@example.com or by phone at (213) 247-7720.
The Dockless Mobility pilot program is part of the City of West Hollywood’s efforts to expand its transportation network by supporting a range of environmentally sustainable options to get around the City and to connect to the region-at-large. The City of West Hollywood works regularly with residents, businesses, and the community-at-large to develop innovative solutions to transportation challenges and to balance the needs of people who walk, bike, use transit, and drive in the City of West Hollywood.
West Hollywood has been voted the Most Walkable City in California by Walk Score, a service that helps promote walkable neighborhoods across the country. Dockless Mobility devices add to the mix by assisting community members in addressing the challenge of “first-mile; last-mile” connectivity to existing transit stops and hubs in the transportation network and will help with car-free local neighborhood-oriented trips.
To use e-scooters and e-bikes from Bird, Lime, and Wheels, individuals must create an account with the company of their choice – Bird and Lime for e-scooters and Wheels for Class-2 throttle assist e-bikes:
Users of e-scooters and e-bikes must have a valid driver license or instructional permit and must wear a helmet while riding if the user is 18 years old or younger. Only one person is allowed on a device at a time and e-scooters and e-bikes must be ridden on the road, never on the sidewalk. Users are advised to ride as far to the right side of traffic lane or in designated and marked bike lanes whenever possible and users must always ride in the direction of traffic.
For more information about the City of West Hollywood’s Dockless Mobility Pilot Program, please contact Rachel Dimond, Senior Planner, City of West Hollywood Long Range Planning Division, at (323) 848-6486 or firstname.lastname@example.org; or Coby Wagman, Parking Operations Supervisor, City of West Hollywood Parking Services Division, at (323) 848-6514 or email@example.com. For people who are Deaf or hard of hearing, please call TTY (323) 848-6496.