I’m writing to vent a bit about the new West Hollywood aquatic center. I have been using the public pool at west hollywood for years and never really had major issues at the old facility. The staff is always great and I’m grateful for all they do however my issue is with the supervisors and lack of consistency. I was extremely excited to get back in the water this time around and understand that things are a little different since covid but this new registration system is so hard to navigate. I’ve tried making reservations for lap swim however the reservations are never posted when they tell you it will be up. For one they have such a broad window. I believe the signage states that reservations will be posted between Wednesday 9 pm and Thursday 9 am and even then they have not been posted on time for the last few weeks. Do they really expect you to sit there for 12 + hours checking every couple of minutes until they go live? That’s just absurd. The water fitness class is another headache. There are so many of us that can’t seem to figure it out that the staff at the front are now being forced to take reservations in person and just allow everyone in but only after harassing you about doing it on line or telling you to add yourself to a wait list that doesn’t even exist. It’s becoming extremely frustrating.
Don’t get me wrong the facility is gorgeous but there are a lot of things that the city just seems to have overlooked when building this new pool. I feel like the city was trying to compete too much with all of the hotel rooftop pools in the area and forgot that this is a community pool instead. The locker rooms are tiny, not to mention on a completely different floor, some of the Showers are already taped off and need to be repaired, there is no direct access to the parking lot, And i’ve heard from the staff that there have been issues with the pool already leaking. How can the city have spent so much money and already have this laundry list of things wrong with the place.
I have spoken to the two supervisors there Cortez and Kim and have brought up many of these issues and always just get told that they are working on getting it fixed but nothing seems to change. I was also disappointed with the city hiring Kim as a new supervisor since I just found out that she is an extremely religious person that constantly posts on an instagram page @kphdm_official. Just recently there was a post about the supreme court’s ruling to overturn Roe v Wade and how it was a ” huge win for the kingdom of god”. I just don’t understand how someone can work for such a liberal city and have such a closed mindset. I really hope that working for our beautiful city can make her change her mind on things like a woman’s right to choose.
I do understand that the facility is still in a “soft opening” stage but the city has to do so much better. I really hope that they can fix a lot of these issues and that we can fully enjoy the beautiful pool.